Modi Pearls, Charkaman Road, Near Charminar

We’re available all days, 8 a.m. – 9 p.m. IST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I place an order on Modi Pearls?
For step-by-step shopping instructions, please follow the progression below:
  1. When you have found a Product on that you would like to buy, please choose between the two buttons labelled as "Add to Cart" or "Buy Now" where "Add to Cart" will help you to add more items to your virtual shopping cart and "Buy Now" will immediately proceed you to checkout page.
  2. To change what’s in your virtual shopping cart at any time, click on the cart icon at top right side of the website. You will land on a cart page where you can edit items in your virtual shopping cart. Remember to update your cart using "Update Cart" button after you have made your preferred changes.
  3. To remove a Product from your virtual shopping cart, click on the remove icon which appears on the product window while you hover on the cart icon. You can alternatively reduce the item quantity to zero on cart page and update cart to remove any item.
  4. To add more Products to your virtual shopping cart before checking out, click on the button labelled "continue shopping" or simply continue shopping by adding more products to the cart.
  5. To complete the order for the Products in your virtual shopping cart at any time, click the button labelled "Checkout" or "Proceed to Checkout".
  6. When you click the "Checkout" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.
To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next shopping session.
How is my order shipped and when will I receive it?
Orders are shipped Monday through Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped the following week. Orders are dispatched within 2-3 working days after order confirmation. Typically, packages take between 24-72 hours for delivery after dispatch. For International orders or orders not from India it can take up to 5-10 working days depending on the delivery address. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond our control. These interruptions include, but are not limited to, delays caused by the transportation system or shipping carrier.
What are the shipping charges?
All orders within India are shipped for free without any minimum order value. International orders are charged 10$ per shipment where shipment charges will be waived off for orders above INR 15000 (or 225$). 
How do I track my orders?
After your order is shipped, you will be notified through an email which will also be containing your order tracking number. If you have further queries, please contact us at
What is order cancellation policy
You can cancel the order before the products are delivered to you. However, once the product have been delivered you can only replace or exchange it with same or any other product, TCA. 
What if there are missing or wrong items in a delivered order?
In a rare instance of missing or wrongly shipped items, please contact us at and quote your transaction reference number. Our customer service is open from Monday to Saturday, 9am to 9pm (IST). We will reply to your query within 2 working days and resolve your issues asap.
How to use a promotion/coupon code??
To use a promotional coupon code, please follow these steps:
  1. Add items to your shopping cart
  2. Proceed to Checkout.
  3. Click "Have a Coupon?" button and enter your Coupon Code at the box indicating "Enter Code". Simply type or copy and paste the code in this text field and click "Apply"
How to confirm if a order is placed?
You will receive an email acknowledgement containing the order reference number and details of your purchase.
Do I receive an invoice for my order?
You will receive an invoice copy with your delivered order.
How can I pay for my order?
You will receive an invoice copy with your delivered order.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information, except as required by law or to fulfill an order for you. You can read more about our Privacy Policy here. 

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