Frequently Asked Questions
We have listed many common questions with their answers below. If you have any type of query, please refer the questions below before contacting us.
For step-by-step shopping instructions, please follow the progression below:
- When you have found a Product on Modipearls.com that you would like to buy, please choose between the two buttons labelled as "Add to Cart" or "Buy Now" where "Add to Cart" will help you to add more items to your virtual shopping cart and "Buy Now" will immediately proceed you to checkout page.
- To change what’s in your virtual shopping cart at any time, click on the cart icon at top right side of the website. You will land on a cart page where you can edit items in your virtual shopping cart. Remember to update your cart using "Update Cart" button after you have made your preferred changes.
- To remove a Product from your virtual shopping cart, click on the remove icon which appears on the product window while you hover on the cart icon. You can alternatively reduce the item quantity to zero on cart page and update cart to remove any item.
- To add more Products to your virtual shopping cart before checking out, click on the button labelled "continue shopping" or simply continue shopping by adding more products to the cart.
- To complete the order for the Products in your virtual shopping cart at any time, click the button labelled "Checkout" or "Proceed to Checkout".
To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next shopping session.
Please be informed that we DO NOT provide the service of "Open Delivery" because our courier partners do not provide this service to us. Our shipments are thoroughly packed and insured against all kinds of damages and thefts from the courier company, thus they don't open or allow anyone to open the package until its delivered. Kindly DO NOT PLACE AN ORDER with us IF you are looking for openly delivered shipments.
Orders are shipped Monday through Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
Orders are dispatched within 48 working hours after order confirmation. Typically, packages take between 24-72 hours for delivery after dispatch. For International orders or orders not from India it can take up to 5-10 working days depending on the delivery destination.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond our control. These interruptions include, but are not limited to delays caused by the transportation system or shipping carrier.
Free shipping is offered on all orders within India, regardless of the minimum order value. For international orders, a shipping fee of approximately $30 per shipment applies. The exact fee may vary depending on the delivery destination. If you need more details about international shipping charges, please feel free to contact us.
After your order is shipped, you will be notified through an SMS and email which will also be containing your order tracking number. If you have further queries, please contact us at firstname.lastname@example.org or our Official WhatsApp based on your convenience
You can only cancel the order before the products are shipped by us. The term 'shipping' indicates us handing over the order to the courier partner. However, once the product have been shipped by us, it cannot be cancelled without attracting "Return Fee", for details on return fee structure, kindly check the returns and refund policy. TCA.
In a rare instance of missing or wrongly shipped items, please contact us at email@example.com (or WhatsApp) and quote your transaction reference number. Our customer service is open from Monday to Friday, 11 AM to 9 PM (IST). We will reply to your query within 1 working day and resolve your issues asap.
To use a promotional coupon code, please follow these steps:
- Add items to your shopping cart
- Proceed to Checkout.
- Click "Have a Coupon?" button and enter your Coupon Code at the box indicating "Enter Code". Simply type or copy and paste the code in this text field and click "Apply"
You will receive an email and SMS acknowledgement containing the order reference number and details of your purchase.
You will receive an invoice copy with your delivered order.
Modi Pearls offers a verity of payment options such as Credit/Debit Card, Netbanking and all UPI supported payment apps such as Google Pay, PhonePe, Paytm UPI, etc. We also offer Cash-on-Delivery payment options.
We at Modi Pearls understand that online shopping of jewellery can sometimes be worrisome and hence we have designed our return policy to ensure peace of mind of our customers. Learn More
We have been recently facing some unusual requests from the customers out of which the most popular one is to send the real picture of the product.
While we completely understand that buying online jewellery from a website can be skeptical and concerning, we cannot adhere to such requests because the products that we upload are carefully clicked and described to the maximum accuracy of its real look. Modi Pearls is the first online pearl dealer in India to introduce pearl quality categories and pearl size accuracy upto millimetre. We reasonably expect our customers to understand the same and be confident while shopping with us.
We also make exceptions, case-by-case basis, where the team carefully considers every customer's concern and if the team determines the concern as genuine then extra-measures such as sending more photos/videos of the article depending on the customer's request or requirement is done.